(Casual Clothing Only)**

At ZENA, we take pride in delivering high-quality, carefully curated pieces. Each item is fully inspected prior to shipping to ensure it arrives in perfect condition.

To maintain fairness and uphold the integrity of our collection, we offer a limited return policy for casual clothing only.

⏳ Return Window

Returns are accepted within 7 days of the item’s delivery date.

Day 1 begins when tracking shows the package was delivered.

Returns requested after the 7-day window will not be accepted.

📦 Eligible Items for Return

Only casual clothing is eligible for returns. This includes:

Tops

Bottoms

Casual sets

Casual dresses

Items listed under APPAREL on the site

🚫 Items NOT Eligible for Return

Evening gowns

Occasion wear

Formal dresses

Hijabs

Hijab accessories

Sale items

Final-sale merchandise

Items worn, washed, altered, or damaged

Items with makeup, perfume, deodorant, or stains

📌 Condition Requirements

All returned items must be:

✔ Unworn

✔ Unwashed

✔ Undamaged

✔ Free of scent (no perfume, deodorant, or smoke smells)

✔ In original packaging

✔ With all original tags attached

If an item is received with damage, wear, scent, stains, or any signs of use, it will NOT be refunded or exchanged.

The customer will also be responsible for the shipping cost to have the item returned back to them.

ZENA reserves the right to refuse any return that does not meet these conditions.

💳 Refund Method

All approved returns are issued as store credit only.

Store credit does not expire and may be used online or in-store.

No cash, card, or bank refunds.

🚚 Return Shipping

Customers are responsible for all return shipping costs.

Prepaid labels are not provided.

Original shipping fees are non-refundable.

🔁 Exchanges

Exchanges may be available depending on inventory.

Availability is not guaranteed.

📩 How to Request a Return

Please email management@zenacompany.com

with:

Full name

Order number

Item(s) you wish to return

Reason for return

Our team will respond within 24–48 hours.